Privacy Policy – GDPR

DTF-France.com

Last updated: 09/12/2025

This Privacy Policy describes how DTF France collects, uses, stores, and protects your personal data when you use our website DTF-france.com.
We are committed to complying with the General Data Protection Regulation (GDPR) and providing you with complete transparency regarding the processing of your information.

1. Data Controller

The controller for the collection and processing of your data is:
DTF France
Address: 86 rue des découvertes, ZAC des Bousquets, 83390 Cuers.
E-mail: contact@dtf-france.com

2. Data We Collect

We only collect the data necessary for managing your order, your customer account, and improving your experience on our site.

Personal data collected:

  • Last name, first name
  • Postal address and delivery address
  • E-mail address
  • Phone number
  • Payment information (via secure partners)
  • Order history
  • Technical data: IP address, browser, logs, cookies (see cookies section)

3. Purposes of Processing

Your data is used for the following purposes:

Customer account management

Creation, identification, and management of your account.

Order processing

Payment, delivery, invoicing, customer service management.

Customer service and support

Responding to inquiries, tracking complaints.

Marketing and communication (with consent)

  • Sending promotional offers
  • Newsletters
  • Personalized recommendations

Site security and fraud prevention

4. Legal Basis for Processing

Our processing operations are based on:

  • The performance of a contract (order, customer account)
  • Your consent (newsletter, non-essential cookies)
  • Our legitimate interest (site security)
  • Legal obligations (invoicing, warranties, accounting)

5. Sharing Your Data

Your data is never sold.
It may be transmitted to the following service providers, solely for the purposes of your order:

  • Carriers (Colissimo, Chronopost, Mondial Relay...)
  • Secure payment providers (Stripe, PayPal...)
  • Marketing / CRM tools (with consent)
  • Website host
  • Web analytics platforms (Google Analytics with anonymized IP)

Each of these providers is committed to complying with current legislation.

6. Retention Period

  • Customer account: as long as it is active or 3 years after the last activity
  • Orders: 10 years (legal obligation)
  • Marketing data: 3 years after the last contact
  • Cookies: variable duration (see cookies section)

7. Data Security

We implement all necessary measures to protect your data:

  • Secure hosting
  • SSL encryption
  • Restricted access to data
  • Internal security controls

Despite all our measures, no transmission over the Internet is completely secure.

8. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw your consent at any time

To exercise your rights: contact@dtf-france.com.
You can also file a complaint with the CNIL (www.cnil.fr).

9. Cookies and Trackers

During your visit, we use various cookies to improve your browsing experience:

Necessary cookies

Essential for the functioning of the site (cart, identification...).

Statistical cookies

Anonymized audience measurement (Google Analytics, Matomo...).

Marketing cookies

Advertising retargeting (Meta Ads, Google Ads...) — subject to your consent.

You can manage your preferences via our cookie manager, available at the bottom of the page.

10. Data Transfer Outside the EU

Some service providers (e.g., Google, Meta) may transfer your data outside the European Union.
These transfers are framed by safeguards compliant with the GDPR (standard contractual clauses).

11. Policy Modification

DTF France may modify this Policy to remain compliant with the law or to offer new services.
The most recent online version shall prevail.

12. Contact

For any questions regarding our Privacy Policy: contact@dtf-france.com

13. Analytics Tools

We also use analytics tools like Microsoft Clarity to better understand how our visitors interact with our site. These tools record anonymized data via cookies and similar technologies to improve the user experience and optimize our site. For more information, please consult the Microsoft Privacy Statement.